Harry Potter

I just finished the last chapter of the 7th book today. I was alternating between an ebook and an audiobook. And it was my first time doing this kind of reading/listening.

Compared with the conventional way of reading (a book), this combo is faster and more "reader" friendly. Imagine reading a book while driving!? Wouldn't it be disastrous?

Anyway, it's not the end of my HP reading list. I'll read the rest of the related books later.

Now, these questions:
Would you rather have an iPhone or an owl?
A pensieve or a blog?
The marauder's map or Google Maps?

The article's here.

Customer Complaint Takes New Form

In most companies complaints are taken seriously because "the customer is always right". In our recent customer service training, the speaker stressed the importance of listening to the customers since customers who don't talk back just leave. Also, most of those who give feedback actually care for the company.

The following is a youtube video from an irate customer of an airline in US.



Imagine the effect of this video to that company, because of a broken guitar. It has now been viewed over 3M times.

Among local businesses, there is a restaurant that offers instant "bribe" to customers, like complimentary salad, for slight errors.